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Here are some common questions. In order to provide you with the best customer experience, we highly encourage your feedback.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses and factories in the US and China. Therefore, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q 2. How long does it take for my products to arrive?
A. Generally, all orders take 7-12 business days to arrive and a maximum of 15 business days. Delivery times vary from product to product; depending on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes 2-3 business days.
Q 4. Where can I order from?
A. You can order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 6. Where is your company located?
A. Our company is based in the United States of America. High quality suppliers in China and USA.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will make payment in USD at the most recent exchange rate.
Q 8. Do I receive a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex, and even Paypal.
Q 10. Is cash on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for tracking and sending newsletters about our promotions and news.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are located and if you order more than 1 piece. We are not responsible for customs duties. Please check with your local customs agency for more information.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses and factories in the US and China. Therefore, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q 2. How long does it take for my products to arrive?
A. Generally, all orders take 7-12 business days to arrive and a maximum of 15 business days. Delivery times vary from product to product; depending on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes 2-3 business days.
Q 4. Where can I order from?
A. You can order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 6. Where is your company located?
A. Our company is based in the United States of America. High quality suppliers in China and USA.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will make payment in USD at the most recent exchange rate.
Q 8. Do I receive a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex, and even Paypal.
Q 10. Is cash on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for tracking and sending newsletters about our promotions and news.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are located and if you order more than 1 piece. We are not responsible for customs duties. Please check with your local customs agency for more information.